Legal Document

c999 Terms and Conditions

Please read these terms carefully before using the c999 platform — all information about your rights and responsibilities is here.

Last Updated: January 2026

These Terms and Conditions ("Terms") apply to the use of the c999 platform and all its services. By accessing the website or opening an account, you will be considered to have automatically accepted these Terms. If you do not agree with these Terms, please refrain from using our services.

Important: c999 services are available only to individuals aged 21 or older. Registration of accounts by minors is strictly prohibited.

Definitions and Introduction

The meanings of certain words and terms used in these Terms are clarified below, and they will carry the same meaning throughout the entire document.

"Platform" or "c999"

The online gaming service operated at the c999.cam domain, which includes slot games, live casino, sports betting, and all related services.

"User" or "Member"

Any person who has registered an account on the c999 platform and/or is using the services.

"Wager" or "Bet"

A financial stake or participation placed on the platform to take part in any game or event.

"Bonus Funds"

Promotional credits provided by c999 that cannot be withdrawn until specific conditions are met.

Account Registration and Eligibility

The following conditions must be met to open an account on the c999 platform:

  • You must be at least 21 years of age.
  • All information provided at the time of registration must be truthful, accurate, and complete.
  • The same person may not create more than one account.
  • You must open an account in your own name and for your own use — operating an account on behalf of a third party is prohibited.
  • You are fully responsible for keeping your account login details (username and password) confidential.
  • If you suspect unauthorized access to your account, you must notify our support team immediately.
Identity Verification (KYC): c999 may at any time request a government-issued ID, proof of address, or other documents for identity verification. Failure to complete verification may result in the account being suspended or closed.

Account Closure and Suspension

c999 reserves the right to close or suspend an account without notice in any of the following circumstances:

  • If any clause of these Terms is violated.
  • If fraudulent or suspicious activity is detected.
  • If evidence of operating multiple accounts is found.
  • If evidence of bonus abuse is found.
  • If there has been no activity on the account for an extended period (more than 12 months).

Deposit and Withdrawal Policy

All financial transactions on c999 are conducted in Bangladeshi Taka (৳). We offer fast and secure transactions via bKash, Nagad, and Rocket.

Deposit

  • Minimum deposit amount: ৳100 (for each method).
  • After a successful deposit, the balance is generally updated instantly.
  • The correct reference number and amount must be stated at the time of deposit.
  • Deposits made through a third party are strictly prohibited.
  • Money obtained at a promotional rate or from illegal sources may not be deposited.

Withdrawal

  • Minimum withdrawal amount: ৳500.
  • Standard withdrawal time: 10–45 minutes.
  • Withdrawals can only be made to a verified mobile banking account registered in your own name.
  • Withdrawals may be delayed if identity verification is not complete.
  • Winnings from bonuses cannot be withdrawn until the bonus wagering requirements have been met.
  • Withdrawals may be temporarily delayed due to technical issues or security verification.
Note: If you experience any issue with a transaction, please contact us via live chat or at [email protected] with a screenshot.

Bonuses and Promotional Offers

c999 provides various types of bonuses and promotional offers. Each offer has its own terms, but some general rules apply to all of them.

Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 25 times (25x).

General Terms for Bonuses

  • Bonus funds cannot be withdrawn directly — wagering must be completed first.
  • If the deposit amount is withdrawn before completing wagering, the bonus will be cancelled.
  • The same bonus cannot be claimed more than once.
  • Bonus offers may be changed or cancelled at any time at c999's discretion.
  • If a bonus is claimed through fraudulent means, the account will be cancelled and all winnings will be forfeited.
  • c999 reserves the right to withdraw a bonus if suspicious activity related to that bonus is detected.
Please note: Until wagering is complete, the account balance remains divided into the original deposit and bonus funds. Bonus funds are spent first, then the main balance.

Gaming Rules and Fair Play

c999 is committed to ensuring a safe and transparent gaming environment. All our games are protected by SSL encryption and follow fair play principles.

General Gaming Rules

  • Game outcomes are completely random and determined without any manipulation.
  • If a game remains incomplete due to a technical error, c999 reserves the right to cancel that round.
  • If a bet is lost due to a network disconnection, it may not be possible to recover it.
  • Any winnings obtained by exploiting software or system errors will be considered void.
  • Using a VPN or proxy while playing is prohibited.

Betting Limits

c999 sets minimum and maximum betting limits for various games and markets. These limits are clearly displayed on the platform and c999 may change them at any time.

Game Providers

c999 works with a range of world-class game providers, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, and others. The terms of third-party game providers may also apply.

Prohibited Activities and Fraud

The following activities are strictly prohibited on the c999 platform, and if detected, the account will be closed immediately:

  • Creating or operating multiple accounts.
  • Opening or operating an account using another person's identity.
  • Using coordinated strategies to unfairly claim bonus benefits.
  • Exploiting system vulnerabilities or bugs to gain an unfair advantage.
  • Using automated software, bots, or macros.
  • Using the platform for money laundering or illegal financial activities.
  • Acting in a fraudulent manner toward other users or threatening them.
  • Impersonating c999 staff.
Consequences: If any of the above activities are proven, c999 reserves the right to forfeit all winnings and balances and to take legal action if necessary.

Privacy and Data Protection

Protecting your personal information is the highest priority for c999. We use SSL encryption to keep all your data and transactions secure.

Data Collection

c999 collects only the information necessary to provide services, such as name, mobile number, mobile banking details, and gaming activity history. We never sell your information to third parties.

Cookie Policy

Our website uses cookies to manage sessions and improve the user experience. Cookies can be controlled through browser settings, though this may affect some services.

For complete information on privacy, please read our Privacy Policy page.

Responsible Gaming Policy

c999 believes that gaming should be an enjoyable form of entertainment, never a source of problems. We encourage all our members to play responsibly.

Self-Exclusion and Setting Limits

Any member can set deposit limits, loss limits, or session time limits on their account. We support family protection tools to keep those under 18 away from gaming.

Support and Advice

If gaming is causing problems for you or someone you care about, please contact our 24/7 live chat. For more details on responsible gaming, see our Responsible Gaming page.

  • Play within your own entertainment budget — never use money meant for household expenses on betting.
  • Avoid playing continuously to chase losses.
  • Avoid making decisions to play while under the influence of alcohol or when under emotional stress.
  • Never consider gaming as a source of income.

Limitation of Liability

c999's liability is limited in the following areas when using the c999 platform:

  • c999 is not responsible for any loss caused by internet disconnection or device issues.
  • c999 is not responsible if services are disrupted due to reasons beyond c999's control (natural disasters, cyberattacks, government restrictions).
  • c999's liability for errors in third-party game providers' software is limited.
  • c999 is not responsible for any loss arising from sharing your account details with others.

Service Availability

c999 reserves the right to temporarily suspend services for maintenance, upgrades, or other reasons. Advance notice will be given for important maintenance where possible, though this may not always be feasible.

Changes and Updates to Terms

c999 reserves the right to change, amend, or update these Terms at any time. Changes will be published on this page and will take effect from the date of publication.

For significant changes to the Terms, we will endeavour to notify members by email or through the platform. If you continue to use the platform after changes have been made, you will be considered to have automatically accepted the new Terms.

Recommendation: Review this page regularly so that you are always up to date with the latest Terms.

Applicable Law

The applicable law governing the interpretation and enforcement of these Terms will be determined in accordance with the regulatory authority under which c999 operates. Any disputes will be resolved through negotiation where possible.

Contact and Support

If you have any questions or queries about these Terms, please contact our support team:

Our support team is available seven days a week, 24 hours a day to help you resolve any issue in Bengali. You can also visit our FAQ page and About Us page for more information.