c999 Privacy Policy

c999 ("we", "us", or "the platform") is an online gaming and entertainment service provider operating for users in Bangladesh. By accessing our website c999.cam, you are considered to have accepted the terms of this privacy policy.

This privacy policy ("policy") applies to all services, mobile versions, and all related pages of the c999 platform. This policy clearly describes how your personal information is collected, for what purpose it is used, with whom it is shared, and how it is kept secure.

Protecting the privacy of your personal information is our ethical responsibility. We apply SSL encryption and other technical security measures in accordance with international standards. This policy may change at any time — if it does, you will be notified by email and the updated date will be shown on this page.

During registration and use of the c999 platform, we may collect various types of information. This information comes from two main sources — what you provide directly and what our system collects automatically.

a) Information You Provide

• Full name and date of birth
• Email address
• Mobile number (for verification)
• Payment-related information: bKash, Nagad, or Rocket account number
• Identity verification documents (where applicable)
• Information provided when you contact our support team

b) Automatically Collected Information

• IP address and device-related information
• Browser type and operating system
• Your navigation path on the site and the duration of each session
• Cookies and equivalent tracking technologies
• Transaction history and gaming activity information

We never store your full payment card number. Sensitive transaction-related information is always transmitted and stored in encrypted form.

c999 uses collected information only for lawful and specific purposes. We never sell your information to third parties.

c999 does not sell or rent your personal information to any third party. However, we may share information in the following limited circumstances:

1. Service Partners

Only the necessary information is shared with payment gateway providers (bKash, Nagad, Rocket), technology support providers, and security service providers. These partners are contractually bound to comply with our privacy standards.

2. Legal Obligations

We may be legally required to disclose information as part of a court order, government directive, or legal process. In such cases, we provide only the minimum information necessary.

3. Responsible Gaming

If a user's gaming behavior appears concerning and sharing information is needed for their protection, limited information may be shared with a responsible gaming organization.

4. Business Transfer

In the event of a business merger or acquisition, your information may be transferred to the new operator. You will be informed in advance in such a case.

c999 uses cookies to operate the website effectively and to personalize your experience. Cookies are small text files stored in your browser.

Essential Cookies

These cookies are essential for the basic functionality of the site — for example, keeping your login session active, remembering language preferences, and security verification. They cannot be disabled.

Analytics Cookies

These cookies are used to understand which pages of the site are used the most and how users navigate. This information helps us improve our service.

Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may cause many features of the site to not work properly.

c999 retains your information only for as long as necessary to fulfill the relevant purpose. We follow the policies below in determining retention periods:

• Account information: For as long as your account is active and until the applicable legal obligation period after it is closed.
• Transaction information: For the period specified under financial regulations.
• Communication history: For as long as necessary to improve customer support quality.
• Marketing-related information: Until you withdraw your consent.

After the specified period has ended, information is securely deleted or anonymized so that no individual can be re-identified.

To protect your information, c999 has implemented multiple layers of technical and organizational security measures. We are committed to operating a secure and reliable platform.

Please note, however, that transmitting information over the internet is not entirely risk-free. We take every precaution, but no security measure is 100% guaranteed. If you believe the security of your account has been compromised, notify our support team immediately.

As a user of the c999 platform, you have several important rights regarding your own information. We respect these rights and are ready to assist you in exercising them.

Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide details of that information within a specified timeframe.

Right to Correct Information

If there is any error or incompleteness in your information, you may request a correction. Contact us via live chat or email.

Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

Right to Stop Marketing Communications

You may stop promotional emails or notifications at any time. Every marketing message includes an option to unsubscribe.

Right to Close Account

You may request to close your c999 account at any time. In that case, your personal information will be deleted after the legal retention period.

c999 provides services only to those aged 21 or older. We do not knowingly collect any personal information from minors.

An age verification process is in place at registration. If we learn that a minor is using our platform, that account will be immediately closed and the related information will be deleted.

If you believe a minor has registered on our platform, please contact [email protected] immediately.

c999 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes:

• The "Last Updated" date on this page will be changed.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after a change is made will be considered acceptance of the new policy.

It is therefore recommended that you review this page regularly. The most recently published version will be considered the effective version.

Alongside this privacy policy, you are requested to also read the following policies — together they form our overall terms of service:

• Terms and Conditions — General terms for using the platform
• Responsible Gaming — Safe and healthy gaming habits
• About Us — Detailed information about c999
• FAQ — Answers to common questions